Privacy policy

This policy explains how we collect, use and protect your personal data when you visit our Site or place an order, and the rights you have over your data.

Data controller

The data controller is CATLIN PLUMBING & HEATING LTD, Company No. 04186147, registered in England and Wales, registered office 6 Stocker Close, Basingstoke, Hampshire, England, RG21 3HY. For any privacy query, contact support@catlinph.shop.

What data we collect

• Identity & contact data: name, email, phone, billing and delivery address.
• Order data: items purchased, order value and history, communications with us.
• Payment data: handled by our payment processors. We do not store full card numbers.
• Technical & usage data: IP address, device/browser type, and — with your consent — analytics about how you use the Site.

How we use it & legal bases

• To fulfil your order — processing, shipping and support (performance of a contract).
• To take payment and prevent fraud (contract and legitimate interests).
• To meet legal and tax obligations (legal obligation).
• To improve the Site and measure traffic via analytics (consent).
• To send marketing, only where you have opted in (consent — you can withdraw it any time).

Cookies

We use essential cookies and, with your consent, analytics cookies. See our Cookie Policy and the cookie banner to manage your choices.

Third-party processors

We share data only with service providers who help us run the business, under contract:

• Stripe and PayPal — payment processing.
• Shipping carriers — to deliver your order.
• Resend — to send transactional and (where opted in) marketing email.
• Privacy-respecting analytics — to understand Site usage (only with consent).

Data retention

We keep order and transaction records for as long as needed to fulfil the order and to meet legal, accounting and tax requirements (generally up to 6–7 years). Marketing data is kept until you unsubscribe. Analytics data is retained for a limited period.

International transfers

Some of our processors operate outside the UK/EEA. Where data is transferred internationally, we rely on appropriate safeguards such as adequacy decisions or Standard Contractual Clauses.

Your rights under the UK/EU GDPR

If you are in the UK or EEA, you have the right to:

• Access the personal data we hold about you.
• Rectification — correct inaccurate or incomplete data.
• Erasure — ask us to delete your data ("right to be forgotten").
• Restriction — limit how we process your data.
• Object — to processing based on legitimate interests or to direct marketing.
• Data portability — receive your data in a portable format.
• Withdraw consent at any time, where we rely on consent.

To exercise any right, email support@catlinph.shop. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk, or with your local supervisory authority.

California privacy rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (as amended by the CPRA) gives you the right to:

• Know what categories of personal information we collect and the purposes.
• Access the specific personal information we hold about you.
• Delete personal information we collected from you, subject to exceptions.
• Correct inaccurate personal information.
• Opt out of any "sale" or "sharing" of personal information.
• Non-discrimination for exercising these rights.

Do Not Sell or Share My Personal Information. We do not sell your personal information for money, and we do not share it for cross-context behavioural advertising. If this ever changes, we will provide a clear opt-out mechanism. To make a CCPA request, email support@catlinph.shop; we will verify your request and respond within the timeframes required by law. You may use an authorised agent to act on your behalf.

Children's privacy

Our Site and products are intended for adults. We do not knowingly collect personal data from children under 16. If you believe a child has provided us data, contact us and we will delete it.

Contact

For any privacy question or to exercise your rights, email support@catlinph.shop or write to us at the registered office above.

This policy is provided for transparency and does not constitute legal advice.